TrustRadius Insights
Customers have found Saasquatch to be an invaluable tool for managing and incentivizing their referral programs. With its user-friendly …
Overview
What is SaaSquatch?
SaaSquatch is a Marketing Rewards Platform that powers reward programs at every stage of the customer journey through Acquisition, Referral, Retention and Loyalty. Presented as ideal for companies with 10,000+ customers, Unicorns, and Fortune 500 companies, SaaSquatch enables companies to…
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Pricing
Enterprise
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Cloud
varies
Professional
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Cloud
varies
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.saasquatch.com/packages
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is SaaSquatch?
SaaSquatch is a Marketing Rewards Platform that powers reward programs at every stage of the customer journey through Acquisition, Referral, Retention and Loyalty.
Presented as ideal for companies with 10,000+ customers, Unicorns, and Fortune 500 companies, SaaSquatch enables companies to grow their user base through referrals, increase customer lifetime value, and improve customer retention & loyalty. Their success team and platform provide users with a growing library of customizable, in-app incentive programs with best practice knowledge and support to be successful.
The vendor states that SaaSquatch can handle even the most advanced programs, and comes with enterprise-level security, tracking & analytics, engagement widgets, fraud detection, multi-language and multi-program support, and program coaching.
SaaSquatch Features
- Supported: Campaign Management
- Supported: Campaign Analytics
- Supported: Rewards Security Management
- Supported: Behavioral Triggered Email
- Supported: Theme Editing Engine
- Supported: Mobile SDK
SaaSquatch Screenshots
SaaSquatch Integrations
SaaSquatch Competitors
SaaSquatch Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global customer base |
| Supported Languages | Full internationalization available |
SaaSquatch Customer Size Distribution
| Consumers | 5% |
|---|---|
| Small Businesses (1-50 employees) | 35% |
| Mid-Size Companies (51-500 employees) | 30% |
| Enterprises (more than 500 employees) | 30% |
Comparisons
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Reviews and Ratings
(7)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Customers have found Saasquatch to be an invaluable tool for managing and incentivizing their referral programs. With its user-friendly interface, customers can easily monitor referral progress and track rewards. The software eliminates the need for manual referral management processes, saving time and streamlining payouts for both internal and external recipients.
Saasquatch not only helps activate the customer base by incentivizing referrals but also provides valuable insights into lead generation. It allows users to create friend referral programs, promoting organic growth and expanding their customer base. Additionally, partners and affiliates can be rewarded for every sign-up through their personal URLs, further enhancing the effectiveness of the referral program.
The software's capability to verify referrals and block fake ones has been highly appreciated by users, offsetting costs and saving money. It empowers the marketing department to experiment with offers without developer involvement, making it easy to iterate and launch programs quickly. Saasquatch's flexibility in program rules and integration with other systems provides opportunities to expand beyond referrals, offering a comprehensive solution for businesses looking to drive new business and increase customer engagement.
Whether it's improving sign-ups, conversions, or user engagement, Saasquatch has proven to be a valuable asset in acquiring new members and retaining existing ones through its customer referral program. Users have praised the software's ability to automate the referral process, making it effortless to earn referral business. Its seamless integration with platforms like HubSpot allows for reporting on the effectiveness of reward programs and adding rewards to personalized email campaigns.
Overall, customers highly recommend Saasquatch for its unique marketplace platform needs and scalability. It has been commended as a breath of fresh air compared to other services they've tried, delivering on its promise with quick turnaround times. The excellent customer service provided by the Saasquatch team has impressed users who appreciate their responsiveness and willingness to fulfill their requests.
User-Friendly and Easy to Set Up: Reviewers have consistently stated that SaaSquatch is very user-friendly and easy to set up. Numerous users have mentioned that the implementation process was smooth, without encountering any issues with the program.
Excellent Customer Support: Many users appreciated the exceptional customer support provided by SaaSquatch. They praised the helpfulness of the Customer Experience Team during implementation and beyond. Users also highlighted the constructive responses and overall dialogue from the customer success managers at SaaSquatch.
Efficient Referral Automation and Workflow Building: Users found the referral automation and workflow building in SaaSquatch to be easy and efficient. This feature allows them to effectively manage both internal and external referral payouts, ensuring a seamless experience for their customers.
Complex Setup Process: Some users have found the setup process of SaaSquatch to be complex and challenging, with complicated instructions and the need for manual setup. They mentioned that it required more time and resources than anticipated, and some even suggested better communication and more proactive guidance from the SaaSquatch team.
Technical Challenges with Rewards and Engagement: Several users experienced technical challenges with rewards and engagement on the platform. They expressed dissatisfaction with the functionality related to rewards management and user engagement.
Lack of Integration Options: Users have expressed frustration over the limited integration options available in SaaSquatch. They mentioned that integrating with different platforms was not readily available, which posed difficulties for marketers looking to streamline their workflows.
Users commonly recommend the following actions for optimizing the use of SaaSquatch:
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Implement SaaSquatch correctly and strategize the marketing rollout. Users suggest developing a clear execution plan before installing the software and strategically rolling out the referral program. By doing so, users believe they can leverage SaaSquatch effectively and achieve their desired outcomes.
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Expect easy integration and high-quality support. Users express the expectation that SaaSquatch should integrate smoothly with other software systems. They also recommend seeking high-quality support from the SaaSquatch team, indicating that prompt and responsive assistance is crucial for successful implementation. Users value having a reliable support system to address any questions or issues that may arise.
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Consider limitations on integration with other software. While users find SaaSquatch to be a good choice for an easy-to-manage referral program, some caution that integration with other software may be limited. It is important for users to carefully evaluate their specific integration needs and ensure compatibility with existing systems before committing to SaaSquatch.
Overall, users believe that by implementing SaaSquatch correctly, strategizing the marketing rollout, expecting easy integration and quality support, and considering limitations on software integration, they can make the most of this platform for their referral programs.
Reviews
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We used SaaSquatch in our organization to find new marketing opportunities with other online businesses and manufacturers. The referral and reward program is nicely designed and allows us to connect with other companies and also gain referrals and rewards. We have found a need to find a way to provide a referral program to our customers and this is a great way to make that happen.
- Easily works with our CRM
- Campaign Management
- Tracking of referrals and rewards
- Pricing is a bit high.
- There are a lot of other alternatives that do the same.
- Fraud detection isn't as robust and confident as I would like it.
- Tracking
- Referrals
- Rewards
- Customer retention
- New referral
- Saves us time and money